Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

When ordering over the phone or online, please provide our delivery team with as much information as possible. We deliver every day between 10 a.m. and 3 p.m. If you need earlier or later, please specify when placing your order. We deliver throughout the city of Lawrence, Methuen, North Andover, Andover, Haverhill, and Dracut. We also deliver to Salem, N.H., and Lowell, MA, depending on availability. We deliver according to the date, time, and address indicated on the order. We strive to hand-deliver every arrangement; however, in some instances, the floral arrangement will be placed in a secure and safe place for the recipient, or another delivery attempt will be made at a later time.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.